Frustration

Frustration

For those of you that don’t know, HP had a huge fire sale on their HP TouchPad back in August. Frankly, the devices weren’t selling, and HP decided to cut it’s losses and liquidate their inventory. Long story short, they started selling their $399 devices for $99.

Great deal right?

So, always interested in a deal, I ordered three of them from HP’s website. ┬áThat was the 22nd of August.

On the 7th of September, I received an email from HP telling me that due to the large amount of interest in the device, it would be six to eight weeks before they could ship my order. That puts my delivery date somewhere between the 19th of October to the 2nd of November. Long wait.

Miraculously, I received an email from HP on the 7th of October. “Good news – your order should ship out within the next 2 weeks with free ground shipping.” Excellent! That puts my delivery at the 21st of September at the latest!

The days roll by, and no notification of shipping from HP. Today, it’s the 21st. The last day in the window they’d given me for shipping. Then, the email comes today at 4:27PM.

“Good news – your order should ship out within the next 2 weeks with free ground shipping.”

This is not the email I was looking for. I realize that I’m getting a screaming good deal on these TouchPads. That’s not in question, but the way that HP has handled this fire sale is flat out┬áridiculous. I paid them when I placed my order. I have nothing to show for it, even two months later. I can’t even get a valid ship date from them.

I guess I have no other choice but to wait another two weeks and hope I don’t get another email with “good news” in it. It’s just really frustrating. At this rate, I feel like I should have just went and bought a GalaxyTab or a Transformer and brought it home with me same day. At least then I’d have gotten some use out of the money spent.

7 Comments

  • Cathie Mancini

    October 22, 2011 at 12:30 am Reply

    That is definitely a customer service blunder and a half! It sounded like a lost leader to get your money. My uncle almost went to jail for selling TVs back in the 1970s like that. He would advertise a product, take the money, then fill the orders later. If he couldn’t get the model they ordered, he would encourage another. Someone complained and the attorney general did not take a liking to that type of practice, calling it deceptive “bait and switch,” although there are some gray areas. I think consumers are constantly being screwed right now in this economy. They take your money in seconds but to get a refund or replacement, it takes weeks.

    It’s like the credit union that wouldn’t take my check that was over $5,000. They will release $100 next week, $100 the next week, the rest by the end of the month! Who is holding my money and what are they doing with it? They made me sign stuff and yet there is no disclosure. I fortunately trust them not to lose it but it’s still really creepy weird.

    You may have some consumer protection under your credit card or maybe from the retailer? If it’s Amex, I know they will most likely refund your money so you can go get something fresh this weekend and go. By the time you get the product, it might be obsolete! Good luck.

  • John Barsodi

    October 22, 2011 at 1:55 am Reply

    You should have bought an iPad2.

    • mike

      October 22, 2011 at 3:38 am Reply

      Ha! After the disaster that was my iPhone, Apple is going to have to do quite a lot to tempt me back to one of their products. I would definitely get an Android tab before I’d shell out for an iPad. Right now, I’m don’t really need one, so I’m waiting to see what ICS does in the tablet market. I might even wait for Jelly Bean.

  • Kristine albind

    October 22, 2011 at 5:09 am Reply

    I hate he with a fiery passion. My company gets there laptops from them and their support is horrible! If there not a week late they’re lying toy face and most fixes need to be refused. The horrible company.

  • Kristine albind

    October 22, 2011 at 5:10 am Reply

    Typed that with my phone… Meant refixed

  • Bill

    October 23, 2011 at 4:03 am Reply

    I’ll help you out. I’ll send acheck to you for $400 so you can buy a transformer immediately. When you finally get your touchpads, you can ship them to me.
    Sound good?
    –Bill

    • mike

      October 23, 2011 at 6:52 pm Reply

      Thanks for the offer Bill, but unfortunately, two of the three are not mine. I just placed the order for them.

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